Products & Services

On the Betfair exchange punters bet at odds set by other punters. This results in odds which are, on average, more than 20 per cent better than those offered by conventional bookmakers. Bets are matched by opposing punters and Betfair generates revenue by charging a small commission on customers' winnings.

Customer Services manage all aspects of the Betfair Customer experience in a more in-depth manner than the Telbet team. They are able to resolve payment or deposit queries, escalate issues to their managers and liaise closely with Fraud and Risk departments to flag any concerns they have about suspicious betting behaviour.

The Fraud team monitors all transactions carried out on Betfair and is the main monitoring department for any suspicious customer behaviour. Fraud have the power to suspend accounts and carry out in depth investigations and have very close relationships with all of the customer facing departments of Betfair.

Horse Racing is central to Betfair’s continued commercial growth and international expansion. If you are looking for an exciting career at the cutting edge of technology and you are passionate about Horse Racing, then we could have the career for you.

Market Operations administrate the Betfair exchange, monitoring and settling markets. The department looks after over 12,000 betting markets in a given week (many of them live) which generate over 100 million pounds worth of betting volume, covering 50 different sports in 120 different countries. Shift work, including weekends and evenings, is standard.

Betfair Games, Betfair Poker and Betfair Casino are incorporated and registered in Malta. Poker operates on its own platform, while Casino offers the world's only 'Zero Lounge' - an online casino without a house edge, as well as more traditional games and the Betfair Arcade. The Maltese licenses enable Betfair to offer these products, as well as innovative P2P games, on the betting exchange.

The Registration and Payments teams supporting customers’ during their initial stages of contact with Betfair. They also deal first hand with all customer information and data including compliance with all legal age, identity and anti- fraud regulation.

Site Products & Services identify products, tools and functionality that drive acquisition and retain existing Betfair customers. The team help international visitors to register and fund accounts and enable relevant content to encourage community across Betfair channels. Web Analytics and pricing functions ensure that decisions are data led and that what customer and businesses pay Betfair is optimised.

As technology evolves, the Sports and Channels team keep Betfair ahead of the competition by creating cutting edge products. The team offer both existing and prospective customers an engaging experience with the exchange platform over PC, iPhone and TV.

Telbet provides over the phone support to customers who prefer to speak to a person rather than access Betfair online. Calls most frequently come in from high volume customers while they are onsite at sporting events and the team build up good relationships with many of Betfair’s most valuable customers. At busy times, the Telbet take up to 15000 calls a day.

The Verification team are responsible for validation checks of established customers, as well as the registration and age validations of new customers. They manage client data and work closely with Registration and Payments as well as the Fraud teams.