Spanish Country Executive

Commercial INT London Full Time
Spanish Country Executive

Department Overview:
The Paddy Power Betfair International team is responsible for the overall International revenue and contribution and growth for the Betfair and Paddy Power brands B2C businesses in our international markets. The team works closely with multiple stakeholders and teams around the business to ensure delivery of these objectives.

The International Operations team are primarily responsible for delivering world class customer experience and operational excellence in our focus countries and regions

Role Overview/Purpose:
Reporting to the Countries Team Manager, this role will assume responsibility for the customer facing proposition in the Spanish market and be the guardian of the Spanish customer experience, both through activities within the team and working closely with other teams.

You will coordinate with wide groups of stakeholders during planning for big sporting events and product launches, ensuring that all teams are aligned, and all releases/plans are valid for the Spanish market. Equally you will be required to make pragmatic recommendations in projects driven by other teams. This is a forward-facing role that requires building and maintaining excellent working relationships with key stakeholders from all functions including Marketing, Product, Trading, Exchange and Operations.

Key Responsibilities
• Working in tandem with the wider commercial team to distil and embed the commercial priorities and objectives into the operational running of Betfair Spain.
• Development and tracking of weekly Spanish operational plans.
• Delivering and signing off of local operational requirements such as translations, QA and product testing.
• Ensuring best in class customer journeys.
• Collaborating with the customer services team and using analytics to identify and solve international customer problems.
• Acting as the key source and point of contact for all local competitor and market updates.
• Localised input on event and cultural priorities.
• Supporting the rest of the business with any activities that require Spanish input including (but not limited to) consumer and product research, regulatory affairs, legal and compliance, CMO, technology, international commercial, product management, optimisation and testing, onsite / content, promotions, VIP, B.B, etc.

Behavioural Competencies
• Drives Results - Gets stuck in and achieves results that impact the bottom line with high levels of energy and enthusiasm.
• Collaborates - Is a team player who works with others across the organisation to get things done.
• Communicates Effectively – is a great communicator, with the ability to talk to internal stakeholders and customers alike in an effective and appropriate manner
• Customer Focus - Thinks about customers 24/7, and puts them at the heart of all that we do

Education, Qualifications & Experience
• Online sector knowledge/experience
• Must speak fluent English & Spanish
• Gambling environment knowledge/experience
• Knowledge of marketing channels and product
• Experience of the online Business to Consumer (B2C) space will be desired
• Previous international experience would be an advantage
• Able to think outside the box to implement creative solutions to solve problems and drive

We never forget our responsibilities to consumers and the wider communities we operate in. Paddy Power Betfair is an equal opportunity employer and supports workforce diversity.

By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective Paddy Power Betfair roles.

In February 2016, Paddy Power and Betfair merged to form one of the largest online betting operators in the world: Paddy Power Betfair plc. The merger propelled the enlarged group into the FTSE 50.

The Paddy Power brand boasts an international multi-channel betting and gaming group. The Paddy Power brand is widely seen as one of the most distinctive consumer brands in Europe. The Betfair brand is famous for Innovation. Betfair pioneered the betting exchange in 2000 – a product which altered the landscape of the sports betting industry.

Today, Paddy Power Betfair is a force to be reckoned with. We have a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe.